Contact

We're here to help

A real person in Bath reads every message. Call, email or send us a note below.

Send us a message

Fill in the form and we'll reply by email. Add your order number if it's about an order, so we can help faster.

We aim to reply within one working day.

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  • Trade

    Trade enquiries welcome

    Stockists, corporate gifts or something bespoke for your business: we'd love to hear from you. Tell us a little about what you have in mind and we'll get back to you.

    Make a trade enquiry

  • Visit us in Bath

    Come and see the bags

    Live nearby? We love meeting customers in person. See the leather, try the shades and find the right bag. Visits to our Bath warehouse are by appointment only, so let us know when suits you.

    Book a visit

Returns and exchanges

Not quite right? Let’s talk.

Whether it's the shade or the size, we'd love to help you find the right bag. Every return means another journey for something made by hand, so please talk to us first.

  • 14 daysfrom receiving your order to let us know
  • Free exchangeswe send you a prepaid return label
  • Repaired for lifeon every Rowdy bag
  • Leather Tote Bag in Cedar Cedar
  • Leather Tote Bag in Mountain Mountain
  • Leather Tote Bag in Maple Maple
  • Leather Tote Bag in Charcoal Charcoal

Consider an exchange

Love the bag, not the shade?

Swap it for another shade, and we'll cover the postage: we send you a prepaid label to send your bag back. It's the simplest way to end up with the bag that's right for you, and it keeps a handmade bag in use.

  • Cedar
  • Mountain
  • Maple
  • Charcoal
Ask about an exchange

How returns work

  1. Call us within 14 days

    Let us know within 14 days of receiving your order. Call 01225 683 729, Monday to Friday, 10:00 to 15:00, with your order number to hand.

  2. Send it back unworn

    The bag must be unworn, with all tags still attached, in its original dust bag and packaging. We'll give you the return address on the call.

    For a refund, return postage is paid by you; we recommend a tracked service. Exchanging for another shade? We'll send you a prepaid label instead.

  3. Refund or exchange

    Once your bag is back with us and checked, we'll refund you to your original payment method, or send out your new shade.

Can't call? Email sales@rowdybags.co.uk within 14 days of receiving your order. Your statutory rights are not affected.

Good to know

Delivery and other questions

How long will my order take?

In stock: dispatched from Bath within 3 to 5 working days, by Royal Mail Tracked.

Made to order: made for you by hand in our Cape Town workshop, then sent to you. Allow 15 to 20 working days.

Each product page shows which applies to the shade you choose.

Where is my order?

Once your order is dispatched, we email you a Royal Mail tracking link. If you have an account, you can also see your orders by signing in. Made-to-order bags take 15 to 20 working days before they're dispatched.

Can't find your tracking email? Check your junk folder, or send us a message with your order number and we'll look it up.

My parcel seems delayed. What should I do?

First, check the tracking link in your dispatch email, as Royal Mail updates it as your parcel moves. If it hasn't moved for a few working days, or says it's been delivered when it hasn't, get in touch with your order number and we'll chase it with Royal Mail for you.

How much is delivery?

UK delivery is free on every order, by Royal Mail 2nd Class. Need it sooner? Choose Royal Mail Tracked 24 at checkout for £3.89.

Do I need to be in to sign for my parcel?

Yes. Someone needs to be at the delivery address to sign for it.

Can I exchange my bag for a different shade?

Yes, and we'd encourage it. Exchanges are free: we send you a prepaid label to return your bag. Let us know within 14 days of receiving your order. The bag must be unworn, with all tags attached, in its original dust bag and packaging.

How do I return a bag?

Call us on 01225 683 729 within 14 days of receiving your order, Monday to Friday, 10:00 to 15:00. The bag must be unworn, with all tags attached, in its original dust bag and packaging. For a refund, return postage is paid by you. Exchanges are free, with a prepaid label from us.

How do repairs work?

Every Rowdy bag is repaired for life against faults in how it was made. Choose "A repair" on the form with your order number, and we'll reply so you can send photos. See our repairs promise for what's covered.

Can I see the bags in person?

Yes, we'd love to meet you. Visits to our Bath warehouse are by appointment only. Get in touch and we'll find a time.

Do you sell to shops and businesses?

Yes, trade enquiries are welcome. Send us a message with a little about your business and what you're looking for.