All Christmas orders are dispatched using Royal Mail Tracked 24, providing fast and reliable delivery. Once your order has been dispatched, you will receive a tracking notification by email.

Orders placed after 16 December

Any orders for in-stock items received after 16 December will be dispatched week commencing 5 January 2026, on a first come, first served basis while stock lasts.

MADE TO ORDER

Temporarily paused

To keep everything clear during this busy period, made-to-order items are temporarily paused. These will reopen later in December once Christmas dispatches are complete.

Delivery Notes

A tracking link will be provided once your order has been dispatched. Customers must be available at the delivery address to receive and acknowledge their parcel. If you have any questions about delivery or stock availability, please contact us before ordering. We are always happy to help.

ROWDY is a small business that tries to better people’s lives by adopting ethical, sustainable practices and empowering our wonderful team, whose skills and craftsmanship are second to none. For these reasons, we strongly encourage thoughtful purchases.

We send out handmade bags that we love, and we really want you to be happy with your ROWDY purchase.

In the unlikely event that your ROWDY bag does not meet your expectations, you have 14 days from receiving your order to request a return.

We are happy to offer a refund or exchange, provided the item is returned in its original packaging, unused, and in perfect, resalable condition.

We hope you’ll understand that return postage costs are the responsibility of the customer.

How to request a return

If you would like to return your ROWDY bag, please email us with your order number and reason for return.

📧 Email: sales@rowdybags.co.uk

📞 Telephone: 01225 683 729 (lines reopen w/c 5 January)

Thank you for your understanding and continued support of a small, independent business.

Thanks for contacting us. We'll get back to you as soon as possible.

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