TERMS AND CONDITIONS

1. General

1.1. The ROWDY UK website (https://www.rowdybags.co.uk) terms of use are incorporated by reference into these terms and conditions of sale (“ROWDY Website terms of use”).

1.2. By using this site you are indicating your acceptance to be bound by the ROWDY Website terms of use as well as these ROWDY Shop terms and conditions of sale.

2. Orders and Agreements of Sale

2.1. All orders placed online on https://www.rowdybags.co.uk (“ROWDY Website”) constitutes your (the Customer’s) offer to purchase the leather products selected subject to the terms and conditions referred to above.

2.2. Such an order shall be complete on confirmation of receipt of payment by us when:

2.2.1. a payment authorisation is received from the issuing bank via our Paypal;

2.3. On completion of your order, we shall indicate our acceptance of such order by a confirmation email, at which point an agreement of sale is concluded between ROWDY and the Customer.

2.4. ROWDY reserves the right to:

2.4.1. refuse or accept any order without giving any reasons; and/or

2.4.2. cancel orders in whole or in part as circumstances dictate.

2.5. In either event, ROWDY shall not be liable for any losses or damages suffered by the Customer as a result of such refusal or cancellation and shall only be liable to refund monies already paid by the Customer.

2.6. ROWDY shall take all reasonable efforts to maintain correct prices on the ROWDY Website. However, should errors occur and items are offered at incorrect prices, we will not be obliged to sell goods at such incorrect prices and any liability on our part shall be limited to a refund of monies already paid by the Customer.

3. Market

The online sales service offered by the ROWDY Website is available to buyers in the UK as well as internationally, however at different costs and subject to further provisions applicable to international buyers in terms of delivery and insurance requirements as may be stipulated by ROWDY on confirmation of any order.

4. Availability

4.1. All the leather products displayed on the ROWDY Website are subject to availability.

4.2. Special promotions may be subject to certain conditions, including availability and limited offer stipulations.

4.3. We reserve the right to discontinue, or change, the specifications of our leather products from time to time without notice, or to adjust our prices in which event you will be informed thereof at the time of confirmation of your order.

5. Payment

5.1. All prices quoted on the ROWDY Website are in Pound Sterling (GBP), and include VAT. Prices quoted are per item, as indicated or unless otherwise specified.

5.2. All prices posted on the ROWDY Website are exclusive of delivery costs, and delivery costs will be stated separately in our confirmation of your order which may vary daily and for each order.

5.3. Payment is accepted via Paypal, Visa, Mastercard, AMEX.

6. Credit Card Security and Privacy

6.1. The private information required for executing the order placed through the ROWDY Website, namely your personal information, credit card details, delivery address and contact number(s) will be kept in the strictest confidence and not sold or made known to third parties except insofar as is required for executing your order or as permitted by law.

Information collected and use thereof will be treated according to our Privacy Policy, which is available on the Company Shop Website.

6.1.1. Credit card transactions will be acquired for ROWDY by Paypal. Paypal checkout uses the strictest encryption; go to https://www.paypal.com to view their security certificate and security policy.

6.1.2. No credit card details are stored on the ROWDY Website and will be kept separate from other Customer information.

7. Delivery

7.1. Delivery of ROWDY products as per confirmed orders will be made to the nominated address on your order.

7.2. Deliveries usually takes 15 days from the time the order has been dispatched. Orders placed over the weekend or after hours will be dispatched on the processed working day.

7.3. We use FedEx for international orders. If your bag gets lost or does not arrive, you will be refunded. 

7.4. All ROWDY products delivered must be signed for on delivery. If no one is available at the nominated address when delivery is attempted, the products will be retained by the courier, in which case notification of the attempted delivery will be offered.

7.5. We will not be liable for any loss occasioned by any delay in the delivery of any order, nor for any loss, damage or misplacement of any wine products ordered from us after delivery has been made to your nominated delivery address.

7.6. ROWDY products are only insured by us up to the point of delivery.

7.7. Risk in and to the leather products will transfer to you upon completion of delivery.

7.8. For the sake of clarity, it is recorded that the provisions of clauses 7.1 – 7.4 above shall not apply to international buyers and the time, place and other relevant terms of delivery and insurance shall be set out by us in the confirmation of order and international buyers agree to be bound to such terms when placing any orders in terms hereof.

8. Returns

8.1. Your satisfaction is our main priority. If you are not happy with your ROWDY Bag upon receiving it, you can return or exchange free of charge with 14 days of receiving your order. Any return costs will be borne by the Customer.

8.2. If the leather products were indeed faulty in any respect when delivered to you, we will issue a replacement, or refund you the price of the ROWDY products, as well as the cost of delivery to return the products to ROWDY, within 14 days from receipt of returned leather products.

8.3. You will be deemed to have accepted the order should you not return the leather products within the 14 day period from receipt of order.

8.4. You are more than welcome to contact us for any advice on leather selection prior to purchase.

9. Cancellation

9.1. An order is cancelled once you have notified ROWDY and have received our confirmation of receipt of your cancellation notice.

9.2. If you have already paid for your order and have not yet received an email notifying that your order has already been shipped, you can contact us so we can cancel the order for you.

9.3. If you have already paid for your order and have also received an email notifying you that your order has already been shipped, then we reserve the right to charge a deduction rate equal to 10% of the purchase retail price for administration expenses.

9.4. Orders may only be cancelled within 24 hours of placing the order.

9.5. We reserve the right to debit your payment card for the delivery fees in respect of any late cancellations, in addition to the charge.

10. Records of Transactions

Records shall be maintained for a period of 12 months on the ROWDY database.

11. Disclaimer of Warranties

To the extent permissible pursuant to applicable law, ROWDY offers a Lifetime Guarantee on all our original products. All ROWDY Bags come with a certified lifetime product warranty, for the useful life of the product. Our Real ROWDY Promise applies only to manufacturing defects, which includes stitching, zipper, and faulty fittings.

We agree to cover the invoice if your bag is repaired at a pre-approved service provider. Please contact ROWDY for further details.

Kindly note our warranty does not apply to the natural wear and tear of your product, canvas bags or the inner lining of our items. Any superficial stains are the responsibility of the customer.

12. Variation

ROWDY may, in its sole discretion, change these terms and conditions or any part thereof at any time without notice. However, the terms and conditions published here at the time when a specific order is placed will govern that specific order and all matters incidental to the specific order, notwithstanding any amendments which ROWDY may subsequently make to these terms and conditions.

13. Jurisdiction

These terms shall be solely and exclusively governed by and construed and interpreted in accordance with the law of the United Kingdom.

14. Separate and several

If any of these terms or conditions are held by a court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, then such terms or conditions will be regarded as severable, and will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

15. Information Disclosure

15.1. The following information of ourselves is disclosed in terms of section 43 of the Electronic Communications and Transactions Act, No. 25 of 2002:

These terms and conditions were updated on 30 June 2020.

15.2. All information underlined are limitations of rights of the Customer which we wish to draw your attention to as is required in terms of section 49 of the Consumer Protection Act (“CPA”).